Rio all suites hotel casino tripadvisor11/22/2023 Wrong! We awoke in the morning to find that the windows were dripping from the rain outside, the carpet was wet along the windows, and when we moved the curtains back we saw that they had black mold on them. This room was clean and we thought our stay was going to end up being ok. After being put on hold for about 10 minutes, a non smoking room magically became available. I then informed them of the special "upgrade" I received when checking in. They kept insisting that there were not any non smoking rooms available and that there was nothing that they can do. The hallways leading to the room stunk of cigarettes and weed. After fighting with the check in desk, and not getting anywhere, we took the room key. I shouldn't have to "upgrade" to get a non smoking room if one is available and originally booked. However, I was told that I can "upgrade" to one for $100. Upon check in I was told that there weren't anymore available. We booked a non smoking room, and apparently this is only considered a "request." I think it is absolutely absurd that a non smoking room is not guaranteed. This time was not a good experience at all. We previously liked that the rooms were large and nice. We last stayed at the Rio in 2010 and had a great experience, so we wanted to stay there again.
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